Belau Submarine Cable Corporation (BSCC) Grievance Redress Mechanism (GRM)

General Project Issues

In the event of a grievance, the stages established for redress are:

Stage 1: If a concern arises, the affected person tries to resolve the issue of concern directly with the BSCC CEO. If successful, no further follow-up is required.

CEO records grievance in a log book, and tracks the resolution of each grievance i.e. resolved or referred to Stage 2.

Stage 2: If the affected person is still not satisfied with the reply, he/she can appeal to the BSCC Board of Directors. BSCC  must report to the ADB project officer as soon as the complaint is recorded, by submitting relevant documents. BSCC, the Implementing Agency, must prepare a clear reply in consultation with the EQPB (if applicable), and give it to the affected person within 30 days.

CEO records grievances filed with the Board in a log book, and tracks the resolution of each grievance i.e. resolved or referred to Stage 3.

Stage 3: If the affected person is still not satisfied with the reply of BSCC, he/she can appeal to the project Executing Agency (EA), Ministry of Finance, after receiving the reply of Stage 2. The EA must report to ADB as soon as the complaint is recorded by submitting relevant documents, and prepare a clear reply in consultation with ADB. The EA must give the reply to the affected person within 30 days. ADB project team will assess the situation, contact the affected people and government project counterparts and design and implement the course of actions.

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General Project Issues Grievance Key Contacts:

Mr Robin Russell, CEO (Belau Submarine Cable Corporation)

Email: robin@belaucable.com

Mr George Rechurcher, Chairman (Belau Submarine Cable Corporation Board of Directors)

Email: george@belaucable.com

Minister Elbuchel Sadang (Ministry of Finance, Government of The Republic of Palau)

Email: esadang@gmail.com