Products

Details of BSCC Products and Pricing are contained in the revised Reference Access Offer (RAO) approved by Minister Public Infrastructure, Industries and Commerce on 6 September 2018. The RAO can be downloaded below.

 

Reference Access Offer

1. Access

Belau Submarine Cable Corporation (BSCC) offers wholesale capacity to any licensed ICT Service Provider on an equal basis, without discrimination. BSCC will not provide retail capacity to business or consumers. BSCC does not compete with its customers.  

Any ICT Service Provider seeking access must satisfy BSSC of its bona fides, including providing documentation, licences etc if required.

2. Products

The core product offered by BSCC on the cable is leased capacity between the BSCC Capacity Access Point (CAP) at the Cable Landing Station (CLS) at Ngeremlengui (CAP-N), Palau, and GTA Piti in Guam.

The minimum capacity offered is 50 Mbit / sec.

Leases are available on one or three-year terms.

3. Pricing

The following table shows three-year lease prices compared to the previous early bird and list prices. Prices for one-year leases are available if required.

Pricing chart.png
 

4.   Commercial Terms

If a customer increases its capacity lease, the whole of the customer’s capacity will be priced at the applicable pricing band and the lease term will reset from the date of the increase.

For example, a customer may enter a three-year lease from 1st January 2019 for 250 Mbit / sec. The price would be $140 per Mbit / sec per month. On 1st January 2020 that customer increases its capacity to 500 Mbit / sec. The price for the whole 500 Mbit / sec would then become $105 per Mbit / sec per month from 1st January 2020, with the new lease expiry date of 31st December 2022.

BSCC provides price protection for its customers. If a price reduction, at the volume band in a customer’s Capacity Use Agreement (CUA), results in a sale at a list price below that in the CUA, the customer is issued additional capacity to bring their effective unit cost to that of the new price list, until such time as the customer places an order against the new prices. 

A deposit of one month’s lease price is payable on signing a CUA. Leases are then billed monthly in arrears, 30 days to pay.

Lease prices include operations and maintenance charges.

Failure to pay BSCC invoices within 30 days of the date of issue will result in the suspension of services until the invoice is paid. Lease charges will continue to accrue during any suspension of service for non-payment. Once entered, the CUA lease runs its full term, including any new capacity extensions.

Any additional equipment, design or installation effort for non-standard requirements will be charged to the customer at cost plus 10%. BSCC will retain ownership of all network equipment up to the CAP customer distribution frame.

5.   Standard Access

BSCC will offer standard access utilising GigE and 10GigE.

6.   Service Levels

BSCC will provide standard access at the date required by the customer, subject to a minimum notice of five business days. If notice of less than five business days is provided, BSCC will make its best efforts to meet the customer requirement.

Service levels for non-standard access are subject to case-by-case agreement with customers. 

In the event of a fault, BSCC targets the following response times:

Response times.png
 

If a service affecting fault is due to action or inaction of BSCC and is not corrected within 24 hours of the report, no lease charges apply from the date of the report until the fault is corrected.

7.   Capacity Use Agreement

BSCC’s Capacity Use Agreement (CUA) incorporates all relevant T&Cs, colo provisions and activation forms. Customer contracts are not published generally to preserve commercial confidentiality of customers.

8.   Operational Procedures

Not published generally for security reasons.

 

Approved

Charles I Obichang

Minister of Public Infrastructure, Industries and Commerce